Ensure that specific business targets are achieved whilst maintaining high quality customer service and in cooperation with the other departments of Retail Banking Group.

a. Actively participate in corporate promotional activities, primarily to promote retail products and services.

b. Link and refer new corporate customers to the relevant Corporate Banking Group hub and offer them retail products and services .

c. Maintain working relationship with corporate customers.

d. Ensure that all applications are checked and rechecked by the Customer Service Manager to ensure error free applications at the branch.

e. Ensure that all audit recommendations are implemented within a maximum period of one month after receipt of report.

f. Review debit balance accounts and ensure regularization / closure of such accounts. Ensure proper reporting of suspicious transactions of any accounts at the branch and review dormant accounts regularly.

g. Ensure strict compliance with money laundering guidelines and ensure that only legitimate funds reach Branch Tellers.

h. Ensure that all customer complaints are escalated to the Customer Care Department within a maximum of one working day.

i. Ensure that all branch staff receive their documented JDs.

j. Identify new business and develop and monitor existing relationship so as to maximize revenue for the branch.

k. Achieve the set targets in terms of building assets and liabilities and revenue budget of the branch and provide guidance and support to branch team members with their marketing efforts.

l. Facilitate direct sales business.

m. Monitor the maintenance of branch premises and highlight security concerns to relevant authorities.

n. Ensure surprise cash / security checks are carried out on a monthly basis and that all control mechanisms are in place.

o. Monitor the employee leave plan and ensure there are no backlog on unutilized leave and proper leave cover arrangements are in place.

p. Conduct a weekly staff meeting to encourage smooth flow of communication both within and outside the branch and to update branch staff with management decisions. Minutes of meeting to be reported to Branches Manager.

Requirements:
• Technical Knowledge of Products and Services
• Excellent verbal and written communication skills
• Analysis/Research Skills
• Counseling Skills
• Creative Thinking
• Decision Making skills
• Interpersonal Relationship Skills
• Leadership Skills
• Negotiating/Mediating, Planning Skills, Problem Solving