• To provide customers with a prompt, friendly, professional, efficient, and constant high quality and pro-active on line service, that is related to, (information, customer usage assistance of subscriptions, bills, airtime, handsets, value added service etc), that is offered to customers calling Orange Call Center
• Interact with customers over the phone in accordance with the departments' and organizations' policies and procedures.
• Handle all kinds of customers' inquiries and requests of service (related to subscription, handset usage, invoices, bill payments, change of offers, fees, additional service and any new offers/services that Orange would apply, and acting upon any reported complaints etc) in a prompt, courteous and friendly professional manner.
• Informs the Call Center Supervisor on a daily basis of issues that can affect the business (network's problems, systems' failures, etc ).
• Report cases to Back Office team through the follow up form to solve requests that cannot be handled on line.
• Handle customers in a professional manner and efficient service delivery with consideration to the call load and number of waiting customers in queue.
• Participate in the company's business activities as requested by Manager.
• Conform to, a proper behavior and discipline is maintained, and attendance is punctual and regular.
• Maintain Up-to-date knowledge of latest products and developments in the company and the cellular industry.
• Conform to, all confidential information pertaining to company individual customer coming into ones possession is not disclosed or revealed to unauthorized person or agency.

Requirements:
• Computer literacy (MS Office tools).
• Good typing skills.
• Bilingual (English and Arabic).
• Customers' handling (phone)
• Interpersonal Communication Skills (i.e. ability to handle angry customers, negotiation techniques etc)
• Customer orientation (professional attitude)
• Listening skills.
• Tactful.
• Self-motivated
• Good attitude
• Flexibility.
• Team player
• Hard worker.
• Fast Learner ( ability to learn and adapt to Customer Care Hi-Tech applications and software)
• Ability to work under pressure