• Install, configure, maintain and troubleshoot PC hardware and software.
• Create and maintain technical/process documentation and proactively share this information to team members.
• Actively seek out and participate in projects to maintain and improve the systems/network environment
• Create and maintain standard PC images for multiple workstation models
• Process, monitor and prioritize trouble tickets
• Troubleshoot basic TCP/IP issues
• Assist in managing and maintaining technology inventory
• Assist with hardware and software purchases
• Train new employees/existing staff as directed
• Perform network backups and restores
• Install and monitor antivirus software
• Provide basic support on network hardware
• Support other key initiatives as the business dictates

Skills
Proficient in installing and supporting all Microsoft Office applications; familiar with other common business and productivity software.
• Experience creating and maintaining active directory accounts
• Proficient in installing and supporting current versions of Microsoft Windows Operating Systems
• Windows Server 2003/Active Directory exposure and experience remotely managing servers and printers
• Manage high-pressure situations professionally, calmly and with urgency
• Ability to work independently and provide progress reports
• Excellent customer service and communication skills
• Knowledge of network TCP/IP protocol (DNS, WINS, DHCP, Multicast)
• Knowledge of security technologies such as SSL, VPN and firewall
• Experience with Linux/Unix a plus
• Experience with Cisco routers/switches a plus
• Willing to work off hours and/or weekends
• Willing to be on call
• Capable of handling multiple projects simultaneously
• Strong interest in the latest technology and trends
Active or near completion of MCSE, CCNA, or similar IT certification a plus
• Excellent written and verbal communication
• Solid work ethic, initiative and great customer service skills
• Strong analytical skills to troubleshoot technical computer and network problems with own knowledge, through documentation; know when to escalate to next level support.
• Versatile interpersonal skills
• Programming experience in VB, VBA, .Net, C# and/or Access give candidate an edge
• Basic TCP/IP Knowledge

Education: Computer Science or related field
Nationality: Jordan