Background:
Buro Happold is a major independent consultancy with an international network of offices. The firm undertakes engineering design work for construction projects in the UK and around the world.

The work groups are supported by an administrative support team which plays a vital role in ensuring the smooth, efficient and successful operation of Buro Happold. Individual work groups are supported by Group Coordinators, while the company as a whole is supported by HR, Finance, Reception and other teams.

Purpose of the Role:
To be the first point of contact for Buro Happold in person and over the telephone, directing callers & visitors and helping ensure the efficient running of the reception service.

Key Responsibilities:
• Maintaining a positive client-focussed approach and a smart appearance at all times
• Welcoming visitors upon arrival in reception
• Ensuring that all visitors are issued with a valid visitors pass, then directing them without delay
• Greeting & responding to incoming telephone calls & enquiries and ensuring that callers are handed over, or able to leave a message
• Ensuring that visitors or callers who have waited for longer than two minutes are updated on the reasons for any delay and provided with appropriate options
• Distributing faxes to the relevant people by email
• Informing post room or individual staff of deliveries, including the midday post, as they arrive
• Keeping reception areas clean and tidy
• Performing all other duties, commensurate with the job, as and when requested

Requirements:
Person Specification:
It is essential that the job holder has a positive and friendly approach, with the ability to remain calm when under pressure. In addition, they should have excellent communication skills (verbal & written), including tact & diplomacy and sound IT skills. The job holder must be fluent in English and knowledge of Arabic is desirable.

Key Requirements:
• Effective communication skills
• Confident, proactive character
• Organised approach
• Attention to detail
• Prioritisation skills
• Strong IT skills (experience of Microsoft Word, Microsoft Excel and Microsoft Outlook required )
• Experience of working individually and in team working situations