Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth. Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

We are looking to recruit an Arabic speaking Receptionist to work in Sharjah. Your role will include the following:
• Handle all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
• Provide excellent customer service as per company policy and procedures
• Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
• Attend to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
• Logging calls (including time, date and caller details)
• Maintain an up to date knowledge of personnel and procedures
• Deal with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers

Requirements:
The ideal candidate will have the following experience:
• Strong Communication skills in both Arabic and English
• 1-2 years experience of previous Reception duties
• Excellent telephone manner
• Proactive, hardworking, motivated approach
• An understanding of IT systems would be advantageous