• screen telephone and personal callers
• make and record appointments
• operate office equipment such as photocopiers, fax machines, switchboards and computers
• file correspondence and other records
• receive and process incoming and outgoing mail
• write letters and reports on behalf of the organisation
• transcribe shorthand notes or data from audio tapes into letters and reports using a computer
• store and retrieve data on computers
• prepare agendas or programs for meetings
attend and take minutes of meetings, both in the office and at other locations
• organise business itineraries, travel arrangements, conferences, meetings and social functions

Skills
• good command of the English language, both written and spoken
• sound organizational and interpersonal skills
• able to work under pressure and meet deadlines
• able to work independently
• aptitude for working with computers
• good grooming and presentation
• able to act with tact and discretion.