• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Oversee daily performance of computer systems.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.

Skills
Technical skills
• 4+ years relevant experience in similar position preferred in a large enterprise.
• In-depth experience of Windows OS, Office Applications, and Antivirus.
• Hands on experience of general PC / Server HW troubleshooting, SCSI-PCI concepts, RAID Controllers, UPS Problem solving.
• Good knowledge of LAN/WAN.
• The following are plus:
o MCSE
o Linux knowledge

General skills
Good English skills.
Good communication, interpersonal, and team work skills.
Well organized, hard worker with strong documentation skills.
Good problem solving & customer service skills.
Ability to train, motivate, and lead his team.
High desire to continually update technical knowledge.

Education
Computer science, or relevant discipline, graduated from accredited university/institute.

Military service
Exempted or completed for male candidates.

Education: Computer Scince
Nationality: Egypt