• Install and configure servers, hardware and software as necessary to support operating systems, applications, and databases in a distributed computing environment.
• Implement system operations, upgrades, operating system patching, preventative maintenance, disaster recovery, backup procedures, capacity planning, network security, performance tuning, and problem diagnosis and resolution.
• Monitor daily uses and performance of operating systems, servers and applications and related applications to determine areas for improvement.
• Thoroughly document procedures and maintain technical documentation, including systems configurations, installation procedures, systems specifications, HW/SW inventory, support logs, version control logs, as well as standard operating procedures.
• Verify stability, interoperability, security, or scalability of system architecture.
• Register and clarify received incidents and undertake an immediate effort to successfully restore a failed service as swiftly as possible in order to minimize service breaches.
• Collaborate on cross-team and cross-service technical issues by working with resources from other groups as needed to resolve customer incidents.
• Maintain knowledge of new products and services.
• Identify problems, trends, deficiencies, and effectively communicate such conditions.

Skills
Technical skills
• 2+ years experience in a Microsoft support role preferred in a large enterprise.
• MCITP or MCSE 2003 is a plus.
• Good experience in Microsoft Active Directory and Exchange Administration preferred Active Directory 2008 and Exchange 2007.
• Hands on experience in management of Window based Network Infrastructure (DNS, DHCP, WINS), Remote Access Servers, installation, configuration, and trouble shooting of Microsoft Server Class OS.
• Hands on knowledge in a remote support environment.
• Linux knowledge is a plus.
• ITIL working knowledge is a plus.

General skills
Good English skills.
Good communication, interpersonal, and team work skills.
Well organized, hard worker with strong documentation skills.
Good problem solving & customer service skills.
High desire to continually update technical knowledge.

Education: Computer science, or relevant discipline, graduated from recognized university/institute.
Nationality: Egypt