Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.

Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.

To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.

JOB PURPOSE
To process high volume warranty claims originating from all Al Futtaim Motors branches, ensuring minimum amounts due from principals. The Warranty Administrator will handle all franchises in the company, gaining exposure to a wide range of products and automotive companies.

JOB CONTENT:

LOGISTICS
• Receiving job cards from branches and acknowledging receipt
• Returning job cards to branches after warranty processing
• Ensuring minimum back-log of unprocessed job cards

QUALITY CONTROL
• Check quality of job cards received from branch in terms of warrant ability of vehicle and components, operation numbers, time claims, failure detail, etc
• Ensuring excellent quality of warranty processing to minimise rejection and outstanding amounts and to maximise repayment from Principals
• Providing approval for major component and policy warranties

PROCESSING
• Identifying failed part numbers correctly and recording on warranty claims
• Establishing correct problem and remedy codes (plus explanation) and operation number
• Ensuring all parts and consumables are recorded on the warranty claims
• Ensuring there are no financial discrepancies between online system and actual claim sent. Requirement to issue warranty claim number, thus completing processing cycle
• Reprocessing of rejected claims

ACCOUNT RECEIVABLES
• Receive credit note from Principal and process the same to close (balance) outstanding accounts

RECORDS AND STATIONERY
• Control inventory of warranty material, i.e. Warranty booklets, warranty tags, flat rate manuals
• Liaison and dispatch of warranty materials to branches
• Maintenance (and periodically dispose) of warranty claim records
• Upload flat rate manuals CD in SAP system
• Analyse warranty data & results; providing recommendations for improvement

TRAINING
• Analyse and identify training needs from all branches

POLICIES
• Review existing manufacturer and distributor warranty policies, issuing necessary amendments
• Issue new policies where necessary
• Periodically comparing and reviewing manufacturers warranty terms and rates, to initiate rate negotiation

Requirements:
You will have the following experience to be considered for this position:
• 3 - 5 years experience within a major automotive manufacture or dealership/distributorship as a warranty administrator
• You will preferably have a Degree/Diploma in engineering
• You will have a solid understanding of the Automotive/Mechanical Engineering industries
• You will have knowledge of automobile mechanisms; including knowledge of flat rate manuals and electronic part catalogues
• Good computer skills, including proficiency in MS Office, Excel and PowerPoint
• You will have excellent typing speed and accuracy, paying attention to detail at all times
• Strong English communication skills (verbal & written)
• The ability to manage time effectively and able to multitask.
• You will ideally need a transferable International/UAE driving license.